These Terms & Conditions ("Agreement") govern your use of the e89 platform, including all gaming, betting, and account services offered at e89.im. By registering an account or using any part of e89, you confirm that you have read, understood, and agreed to be bound by this Agreement in full. Please read carefully before proceeding.
e89 is strictly for individuals aged 21 years and above. By creating an account, you confirm you meet the minimum age requirement. We reserve the right to request age-verification documents at any time.
Each player is permitted one active e89 account. Duplicate accounts will be closed and any funds held in multiple accounts may be forfeited. Share no accounts with other individuals under any circumstances.
All bonuses awarded by e89 are subject to wagering requirements stated at the time of the offer. Attempting to abuse bonus structures — including multi-accounting or collusion — will result in account termination.
You are solely responsible for maintaining the confidentiality of your e89 login credentials. Any activity conducted through your account is your responsibility. Report suspected unauthorised access to support immediately.
Withdrawals are processed to the same payment method used for the original deposit wherever possible. All accounts are subject to KYC verification before the first withdrawal is approved.
e89 reserves the right to suspend or permanently close accounts that breach these Terms. Players may also self-exclude at any time using the responsible gaming tools available in their account settings.
These Terms & Conditions constitute a legally binding agreement between you ("the Player," "you," "your") and e89 ("the Company," "we," "us," "our"), the operator of the online gaming and sports betting platform accessible at e89.im. By accessing the e89 website, registering an account, making a deposit, or using any service offered on the platform, you irrevocably agree to be bound by this Agreement in its entirety.
If you do not agree with any part of these Terms & Conditions, you must immediately cease using the e89 platform and close your account. Continued use of e89 services after any published amendments constitutes your acceptance of the revised terms.
Important Notice: These Terms & Conditions are available in English. In the event of any translation discrepancy, the English-language version shall prevail. Pakistani players accessing e89.im confirm that English is a language they understand sufficiently to enter into this Agreement.
This Agreement, together with our Privacy Policy, Responsible Gaming Policy, and any specific game or bonus rules published on the platform, forms the complete contractual relationship between you and e89. All documents should be read together as a single unified framework governing your use of the platform.
To register and maintain an account with e89, you must satisfy all of the following eligibility requirements at the time of registration and at all times thereafter:
e89 reserves the right to verify eligibility at any point during your account tenure. Where verification is requested, you must supply the required documentation — such as a valid CNIC (Computerised National Identity Card), passport, or proof of address — within the timeframe specified by our compliance team. Failure to provide requested documentation may result in account suspension and withholding of pending withdrawals pending review.
Age Verification: Providing false date-of-birth information to circumvent the 21+ age restriction is a material breach of this Agreement. e89 will immediately terminate any account found to have been registered by an underage individual and will not return any deposits made to such an account while the breach subsisted.
You are solely and entirely responsible for all activity that occurs under your e89 account. This responsibility extends to any person who gains access to your account with or without your knowledge. e89 recommends using a strong, unique password and enabling all available account security features.
You must not share your e89 account credentials — including your username, password, or any two-factor authentication codes — with any other person. e89 will not be liable for any loss or damage arising from your failure to maintain the confidentiality of your account credentials.
e89 accepts deposits exclusively from payment methods registered in the name of the account holder. Third-party deposits — where the payment method belongs to a different individual — are strictly prohibited and will result in immediate account review and potential suspension.
The following payment methods are supported for Pakistani players:
The minimum deposit at e89 is Rs 500. There is no published maximum deposit limit for standard accounts; VIP accounts may be eligible for elevated deposit limits as agreed with their dedicated account manager. All deposits are made in Pakistani Rupees (PKR) with no currency conversion fees applied by e89.
Fund Source Declaration: By depositing funds into your e89 account, you confirm that the funds are legitimately obtained and are not the proceeds of any unlawful activity. e89 complies with applicable anti-money laundering (AML) requirements and may request source-of-funds documentation for large or unusual deposit patterns.
Withdrawal requests are processed to the same payment method used for the most recent deposit. Where this is not possible, e89's payments team will work with you to identify a suitable alternative in the same name as the account holder.
Standard withdrawal processing times at e89 are as follows:
The minimum withdrawal amount is Rs 1,000. e89 does not charge withdrawal fees; however, your bank or mobile money provider may apply their own transaction charges which are beyond e89's control.
All first-time withdrawal requests require successful completion of Know Your Customer (KYC) identity verification. This is a regulatory requirement and is non-negotiable. Supporting documents typically requested include a clear photo of your CNIC and a screenshot of your registered payment method confirming account ownership.
Bonus Balance: Where an account holds an active bonus balance subject to wagering requirements, withdrawals of the corresponding real-money balance may be restricted until the wagering requirement is met. Full details are provided at the time each bonus is awarded.
e89 offers a range of promotional bonuses to both new and existing players, including but not limited to welcome bonuses, reload bonuses, free spin packs, cashback offers, and VIP loyalty rewards. Each promotion is governed by its own specific terms and conditions which are published on the promotional page at the time the offer is live.
The following general bonus terms apply to all promotions at e89 unless the individual promotion specifies otherwise:
Any attempt to exploit, abuse, or manipulate the bonus system — including but not limited to low-risk bet strategies designed to meet wagering requirements without genuine play — will be treated as a material breach of these Terms and may result in account suspension and forfeiture of all bonus-derived balances.
All casino games and sports betting markets available on e89 operate under published rules specific to each game or market type. Players are responsible for familiarising themselves with applicable game rules before placing real-money wagers.
In the event of any discrepancy between a displayed result and the result recorded on e89's server logs, the server-side record shall be treated as definitive. e89's decision on all gaming disputes is final subject to the escalation process described in the complaint procedure published on the platform.
The following activities are strictly prohibited on the e89 platform and will result in immediate account suspension, permanent closure, and potential legal action where applicable:
Fraud Detection: e89 employs advanced fraud detection systems that monitor accounts in real time. Accounts flagged for prohibited conduct will be placed under review without prior notice. Funds held in suspended accounts may be frozen pending investigation.
e89 is committed to promoting responsible gaming across all aspects of the platform. We believe that gambling should always be a form of entertainment, not a financial necessity or a response to personal hardship. The following responsible gaming tools are available to all registered players at no cost and without restriction:
If you believe you or someone you know may have a gambling problem, we encourage you to seek support. e89 is strictly for players aged 21 and above. Please visit our dedicated Responsible Gaming page for further resources and guidance.
All content on the e89 platform — including but not limited to the e89 brand name, logo, website design, game interfaces, text, graphics, software, and promotional materials — is the exclusive intellectual property of e89 or its licensed content providers. All rights are reserved.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the e89 platform solely for your personal, non-commercial gaming activities. This licence does not permit you to:
Unauthorised use of e89 intellectual property constitutes an infringement of applicable intellectual property law and may result in civil or criminal proceedings.
To the maximum extent permitted by applicable law, e89 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of — or inability to use — the platform, including but not limited to:
e89's total aggregate liability to any individual player in respect of any single claim shall not exceed the total deposits made by that player in the 30 days preceding the event giving rise to the claim.
Service Availability: e89 provides its platform on an "as available" basis. While we endeavour to maintain 99.9% uptime, we do not warrant uninterrupted access and are not liable for losses arising from temporary service unavailability.
e89 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Where changes are material — for example, changes that affect your withdrawal rights, bonus eligibility, or account security obligations — e89 will provide at least 14 days' advance notice via email to your registered address or via an in-platform notification.
Non-material amendments (such as corrections of typographical errors, clarifications of existing terms, or updates required to comply with regulatory changes) may take effect immediately upon publication without prior notice.
The version of these Terms & Conditions currently published at e89.im/terms-conditions supersedes all previous versions. It is your responsibility to review this page periodically. Continued use of the e89 platform following any amendment constitutes your acceptance of the updated Agreement.
These Terms & Conditions are governed by and shall be construed in accordance with the laws applicable to e89's operating jurisdiction under its international gaming licence. In the event of any dispute arising from this Agreement or your use of the e89 platform, the following process applies:
Nothing in this clause limits your rights under applicable consumer protection legislation or prevents you from seeking urgent injunctive relief from a court of competent jurisdiction.
If you have any questions about these Terms & Conditions, require clarification on any clause, or need to raise a compliance-related concern, please contact the e89 support team using the details below:
e89 customer support operates around the clock in Pakistan Standard Time. We aim to respond to all email enquiries within 24 hours on business days.
Over 500,000 Pakistani players trust e89 for cricket betting, slots, and live dealer games — all in PKR with JazzCash and EasyPaisa. 21+ only. Play responsibly.